Returns policy

We love all of our products and we hope our customers do too. 

If for any reason, you are not happy with your online purchase, Lou Webb is happy to offer an exchange or credit note for items purchased, providing the product is undamaged and in its original condition. It is the customer’s responsibility to pay all freight charges to return the item unless goods are deemed faulty.

When it comes to returns or exchange, we operate a “fair and reasonable” policy. All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the hats you purchase from us.

Please be mindful when deciding what hat you wish to purchase as we do not offer refunds for change of mind, however, we will happily discuss the details of your exchange with you further via email. Please note, any hat returned with make-up on the sweatband will not be accepted for an exchange/credit note.

All purchases on sale items are final. We do not accept returns, or provide exchanges of any kind, on sale items. 

All return enquiries are to be made within 14 days of receiving your items. Any enquiries after this date will not be accepted (unless delays have occurred with postage and handling).

Queries regarding returns may be directed to:


Phone: 0428 473 958